Refund Policy

Last updated: February 18, 2025

Welcome to Host.Support’s Platform, Software & Services. This Refund Policy (“Policy”) outlines how we handle refund requests for:

• Subscription-based services purchased through Host.Support
• One-time fee services purchased through Host.Support
• Usage-based services purchased through Host.Support
• Services that process payments outside Host.Support

This Policy, along with our Terms of Service and Privacy Policy, governs your use of the Service Marketplace. By purchasing or using any of our services, you agree to be bound by this Policy.

1. Subscription-based Services

Overview:
Many services offered through Host.Support are available on a recurring subscription basis (e.g., monthly or annually).

Refund Window:

• Initial Subscription Period: Unless otherwise specified by the service provider, we offer a prorated refund only if you cancel within 3 days of the initial subscription purchase.
• Free Trial Period: Some services offer a free trial period (e.g., 7 or 14 days), allowing users to evaluate the service before committing to payment.
  • During Free Trial: If you cancel during the free trial, no charges will be billed, and no refund is necessary.
  • After Free Trial Ends: Once the free trial concludes and you are transitioned to a paid subscription, no refunds will be granted for the initial billing cycle.
  • Special Circumstances: If a service becomes entirely non-functional right after the trial period due to no fault of your own, please contact Host.Support within 3 days of your initial payment to request a review. If approved, a partial refund or credit may be issued.

  Renewals:
  Renewals are typically non-refundable once processed. To avoid being charged for the next renewal, you must cancel prior to the renewal date.

  Prorated Refunds:
  If a prorated refund is granted, it may be subject to deductions for any payment processing fees and/or usage charges incurred.

  How to Request a Refund:
  To request a refund, you must open a support ticket through Host.Support within the specified refund window (or as specified by your service provider). Host.Support may coordinate with the service provider to resolve any issues and determine if a refund is applicable.

  Exceptions:
  If you have violated the service terms, engaged in misuse, or are otherwise ineligible under the provider’s policy, your refund request may be denied.

  2. One-time Fee Services

  Overview of One-Time Fees:
  Some services may charge a one-time fee for deliverables, licenses, or feature upgrades that typically grant you permanent or long-term access.

  No ‘Return’ of Assets:
  One-time fees often involve products or assets that are delivered digitally and cannot be returned.

  Refund Abuse Concerns:
  Since digital assets cannot be returned, no refunds will be granted unless the product is deemed defective or non-functional upon delivery.

  Defective or Non-functional Product:
  If your deliverable is defective or fails to perform as advertised, you must:

  • Contact Support: Reach out to the support team within 3 days of purchase.
  • Provide Proof: Submit evidence of the defect or non-functionality.
  • Host.Support will investigate and may offer a fix or replacement. A refund will be considered only if the provider cannot remedy the defect within a reasonable timeframe (typically 3 business days).

  Final Decision:
  The decision to issue a refund in one-time fee scenarios rests with Host.Support and the service provider. All decisions are final.

  3. Usage-based Services

  Overview of Usage-Based Services:
  Some services charge fees based on usage (e.g., per transaction, per lead). These fees are deducted in real-time.

  Developer Costs:
  In a usage-based model, providers incur direct costs for each service used, meaning refunds for that usage would result in losses that cannot be recovered.

  Refund Eligibility:

  • Incorrect Billing or Errors: If you believe you were charged incorrectly, please contact support within 3 days of the charge for assistance.
  • No Refund for Valid Usage: Charges for legitimate usage are non-refundable.

  Dispute Resolution Process:
  If a billing dispute arises, you may open a ticket with Host.Support. We will work with the service provider to review logs and payment history. If an error is found, we may offer a credit or refund for the overcharged amount. If no error is found, the charges will stand.

  Cancellation of Usage-Based Services:
  You may stop using the service or request to cancel software or services from your account at any time wth a 30-day notice via email to Host.Support to avoid further charges. However, any previously accrued charges remain due and are non-refundable. Example: If you cancel Jan 15, your cancelation date will be Feb 15, and any payment due prior to Feb 15 remain due and are non-refundable.

  4. Services That Process Payments Outside Host.Support

  Overview:
  Some services may process payments directly outside of our system. If an app’s listing indicates “External Payment Processing,” you will be charged outside Host.Support’s billing platform.

  Refund Requests:
  For externally processed payments, Host.Support does not have access to or control over the payment transactions, meaning we cannot issue refunds on the service provider’s behalf. If you require a refund for a service that processes payments outside Host.Support, you must contact the service provider directly. Their registered support email or contact information will be provided in the service listing or documentation.

  Provider Policies:
  Each service provider has its own refund or cancellation policy for external payments, which may differ from Host.Support’s guidelines. It’s crucial to review their terms carefully before making a purchase.

  Host.Support Support:
  While Host.Support may assist in relaying communication or providing a point of contact with the service provider, we do not manage or enforce refunds for externally processed payments. Our role is limited to listing the service in our marketplace.

  General Provisions

  Fraud and Abuse:
  If there is any indication of fraud, abuse, or manipulative behavior, Host.Support and the service provider reserve the right to deny any refund request, suspend your account, and/or take further legal action as necessary.

  Changes to This Policy:
  We may update or modify this Policy periodically at our sole discretion. When changes are made, we will post the revised Policy on the Host.Support site and update the “Last Updated” date. Your continued use of our services constitutes acceptance of any changes made to this Policy.

  Governing Law:
  This Policy will be governed by and interpreted in accordance with the laws of the jurisdiction specified in Host.Support’s Terms of Service.

  Contact Us:
  If you have any questions or concerns about this Policy, please reach out to Host.Support’s support team for assistance.