Case Study: Why Navis Pack & Ship Partners with a Premier Local Marketing Agency to Win Page 1 Map Pack Rankings and Drive 30% YOY Revenue
In a rapidly evolving market for specialty shipping services, Navis Pack & Ship faced significant challenges in maintaining brand awareness and online visibility, leading to a critical drop from Page 1 rankings in the Google Top 3 Map Pack. This decline resulted in a substantial loss of revenue from many of their highest-converting organic keywords.
Recognizing the urgent need for expert intervention—and that building an internal team of 10+ full-time specialists would cost upwards of $780,000 in annual payroll—the multi-location franchise owner turned to Nate Spoto, founder of Host.Support, a premier digital marketing agency and platform specializing in helping multi-location businesses manage their online presence.
For the past three years, many of the Navis Pack & Ship locations have relied on Nate’s 20 years of SEO experience and the expertise of his leadership team to avoid the costs associated with hiring an internal staff. This is the success story of how Host.Support provided the scale of a large in-house team with greater precision, serving as a powerful revenue-generating engine for the Navis brand and driving a sustained 30% year-over-year revenue increase.
The Navis Challenge: Rebuilding Local Visibility Amid Major Revenue Losses
Impact of Search Ranking Decline on Brand, Visibility and Revenue.
This case study focuses on the digital Local SEO optimization of a family-owned Navis Pack & Ship franchise, which faced a severe crisis with major losses in organic search revenue as several locations hit an all-time low in March 2023.
Several Navis Pack & Ship locations began to lose high-value shipping leads because potential customers could not find them online for their highest converting keywords. If someone searched for “specialty shipping near me” and couldn’t locate them anymore in the top 3 Map Pack on Page 1, they turned to a competing businesses nearby. In response to this urgent situation, a call for help was made to Nate and his team as the brand risked catastrophic revenue losses.
The Story of a Family-Owned Navis Pack & Ship Franchise
Andy and Wendy Ahrens, the dedicated owners of multiple Navis Pack & Ship franchises throughout South Florida, have built their business on a strong foundation of excellence in packing, crating, and shipping fragile and oversized items. With a deep commitment to customer service and a passion for their work, they quickly earned a reputation as a trusted local provider. However, as the digital landscape evolved, they faced a series of mounting obstacles that began to risk the stability of their operation.
In early 2023, many local franchise owners throughout the United States began to notice a worrying trend: The Ahrens franchise locations were experiencing a steep decline in phone calls, organic search revenue, and online visibility. Potential customers searching for “shipping company” in their locations were no longer finding Navis Pack & Ship listed on Google in the top 3 Map Pack or on Page 1 organic results for their most profitable search terms. This decline was evident as the number of inquiries dropped sharply, significantly impacting their ability to meet revenue targets and maintain healthy profit margins.
That’s when Andy called Nate Spoto, founder of Host.Support. By leveraging a fully managed service, Andy deployed an elite digital strategy at a fraction of the cost of an in-house team. The Ahrens didn’t just hire an agency; they gained Nate’s 20-year playbook for helping local business owners out-think and out-rank their competitors. This partnership put a digital marketing powerhouse behind their brand, allowing them to consistently out-rank their local competitors and even corporate giants like UPS and FedEx—companies that have thousands of agents but lack that specialized, senior-level edge.
“We have been with Nate and Host.Support for three years now, and Wendy and I are so happy to have him managing our Local Marketing Strategy. By establishing our brand as the most trusted shipping experts in the region, Nate has been a total lifesaver and is truly the cornerstone of our growth—helping us drive 30% YOY revenue,” shared Andy. “Nate has us ranking for all our highest-converting keywords on Google in the top 3 Map Pack and organic results. He’s turned our ‘invisible’ locations into Page 1 branded powerhouses with measured impact, growth, and real ROI.”
%
Increase in Direct-Call Leads
%
year-over-year growth rate
Highest-Converting Keywords Top of the 3-pack
The Difference Maker: Why Host.Support?
Host.Support’s innovative strategies not only restored Navis Pack & Ship’s visibility in the competitive digital landscape but also transformed their business trajectory. By employing comprehensive local SEO optimization and precise execution, Host.Support empowered this family-owned local business owner to reclaim their market position and achieve remarkable revenue growth.
This success showcases how effective partnership can lead to transformative results. Host.Support’s tailored solutions enhance visibility and attract high-value customers, making it an essential ally for businesses seeking to dominate in their industry. The proven results achieved with Navis Pack & Ship are a testament to what is possible when local businesses leverage expert strategies for growth and sustainability.
Beyond Syncing: Engineering Your Digital Dominance!
When you partner with our Host.Support team, we master every core local SEO fundamental and optimize your digital marketing infrastructure through our expert managed services,” said Nate. “We engineer your data with advanced Schema for Google, AI search and LLMs like ChatGPT and Gemini. We help to secure your dominance at the top of the Google Map Pack, and ensure you own the most valuable Page 1 real estate. This makes certain your brand is the top choice that your customer finds.”